Viking Lab Oy Privacy Policy

If there are any questions regarding this Privacy Policy contact us using the information below.

Who We Are

Viking Lab Oy
Mikkolantie 9
33370, Ylöjärvi
Finland
Phone: +358 44 0221422
E-mail: office@biofrost.fi
Company registration number: FI26181268

This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from https://www.biofrost.fi (the “Site”).

1. PERSONAL INFORMATION WE COLLECT

When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information.”

We collect Device Information using the following technologies:

1.1 Cookies

Cookies are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org. Read more about biofrost.fi cookies and change cookies settings from here.

1.2 Comments

When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.

1.3 Media

If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.

Additionally when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, email address, and phone number. We don’t collect any Credit Card information. We use Paypal and Stripe for payments which are known to be secure payment methods. We refer to this information as “Order Information.”

When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Order Information.

1.4 We use MailChimp as our marketing platform

Biofrost collects e-mails only for sending newsletters which contain Biofrost product news, Biofrost product offers and other Biofrost related emails (We send emails only with accepted permission OPT-IN emails) using MailChimp services. We use MailChimp as our marketing platform. By clicking subscribe to newsletter, you acknowledge that your information will be transferred to MailChimp for processing. Learn more about MailChimp’s privacy practices here.
E-mails are stored as long as user unsubscribes from the Biofrost Newsletter. It is possible to unsubscribe from biofrost newsletters at anytime. Unsubscribe button can be found from every Newsletters footer or contacting Biofrost manually to email office(ät)biofrost.fi. Collected e-mails will be used only by Viking Lab Oy (Biofrost), emails will be not shared with anyone else.

1.5 Buying Biofrost from Amazon

We sell Biofrost products at Amazon.co.uk / Amazon.fr / Amazon.it / Amazon.es and Amazon.de. We are Amazon FBA sellers (Fullfillment By Amazon). Our online store has Biofrost product listing links to these five Amazon Marketplaces (France, Spain, Germany, Italy, UK). We don’t use Amazon customer data for anything and it is kept only at Amazon servers. Amazon is independent platform where effects their own Privacy Policy / GDPR regulations. Biofrost products are stored at Amazon UK warehouses, shipping is also handled automatically via Amazon.
 

1.6 Biofrost Online Store Cookies

 If you decide to use Biofrost online store, you will be automatically apply for Woocommerce Cookies, these cookies are mandatory for the functionality of the online store. Read more about Woocommerce cookies from here https://docs.woocommerce.com/document/woocommerce-cookies/
Woocommerce Cookies will be only launched when user enter the online store. Online store is located at https://biofrost.fi/shop
 

2. HOW DO WE USE YOUR PERSONAL INFORMATION?

2.1 We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to:
Communicate with you;
Screen our orders for potential risk or fraud; and
When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.

Biofrost online store is enabled only for finnish customers, we currently ship only to Finland, but it is possible to buy from Amazon. We have Amazon Biofrost product listing links which makes it possible to buy Biofrost from entire EU area. Read more from section “1.5 Buying Biofrost from Amazon”

2.2 We use the Device Information that we collect to help us screen for potential risk and fraud in particular, your IP address, and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns). For Advertising/retargeting we use Facebook Pixel

2.3 To personalize your experience, show better content and useful information for example. Retargeting Coupon codes for products which interest the most.

2.4 To improve our website with statistic which interest people, Biofrost is constantly making website better and more content rich);

2.5 To send e-mails. e-mail address you provide for order processing, may be used to send you information and updates regarding to your order, in addition to receiving occasional Biofrost product news, coupon codes and company information (if opted-in). If at any time user can unsubscribe from receiving future e-mails.

3. HOW LONG WE RETAIN YOUR DATA

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue. If you have subscribed to our e-mail newsletter, e-mail address will retain as long as you unsubscribe from our mailing list. Read more from this Privacy Policy section “1.4 We use MailChimp as our marketing platform”.

For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

4. WHAT RIGHTS YOU HAVE OVER YOUR DATA

If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

5.WHO WE SHARE YOUR DATA WITH

We share your Personal Information with third parties to help us use your Personal Information, as described above. We also use Google Analytics to help us understand how our customers use the site, last digits of the website visitors IP-address is anonymized (GDPR requirement). You can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout. We also use Google Tag Manager which makes scripts handling easier at our website.

Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.

As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.

You can opt out of targeted advertising by:

FACEBOOK – https://www.facebook.com/settings/?tab=ads
GOOGLE – https://www.google.com/settings/ads/anonymous

Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: http://optout.aboutads.info/.

5.1 Biofrost.fi website is located in France as OVH.com VPS cloudservice, which means user data gets transferred to France OVH servers. Data can be browser related information like cookies and IP address. In this case here effects the OVH privacy policies which can be read from OVH website.
https://us.ovhcloud.com/legal/privacy-policy

5.2 Viking Lab Oy / Biofrost.fi doesn’t share or send data outside of the EU area and keeps data only in own server which is in France OVH server. Analytics etc. website related data is only for own use which doesn’t get shared with anyone else.

5.3 Payments to Biofrost.fi online store. We use Paypal and Stripe as our payment modules, these are widely used and trusted payment methods.
When you buy from our online store biofrost.fi, your payment information will be transfered to these payment authors Paypal or Stripe, depends which you chose. We use these two payment gateway authors to make sure buying from biofrost.fi is secure. Payment security is handled buy Stripe and Paypal. Credit Card details will be not stored at Biofrost.fi database, these are handled by Paypal and Stripe. Biofrost only save mandatory order information which is required to ship the products. These details will be stored to Biofrost.fi database when order has been done “First name, Last name, Company name (optional), Country, Street address, Postcode / ZIP, Town / City, Phone,  Email address, Order notes(optional) and the product details. Read more about Paypal privacy policy. Read more about Stripe privacy policy.

6. PERSONAL DATA BREACH NOTIFICATION

In the event that your data is compromised, Viking Lab Oy will notify you and competent Supervisory Authority(ies) within 72 hours by e-mail with information about the extent of the breach, affected data, any impact on the Service and Viking Lab Oy action plan for measures to secure the data and limit any possible detrimental effect on the data subjects.

“Personal data breach” means a breach of security leading to the accidental or unlawful destruction, loss, alteration, unauthorized disclosure of, or access to, personal data transmitted, stored or otherwise processed in connection with the provision of the Service.

7. DO NOT TRACK

Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.

8. WHAT THIRD PARTIES WE RECEIVE DATA FROM

Google Analytics & Facebook Pixel. Google Analytics is used for website statistics and behavior. Facebook Pixel is used for marketing/retargeting ads to facebook. These are useful for user since user gets to see content they are interested, which can contain product news, coupons and new product releases.

9. WHAT AUTOMATED DECISION MAKING AND/OR PROFILING WE DO WITH USER DATA

We might only check from which countries orders has became so we can see and improve our Facebook advertising.

We don’t do any other profiling with our website user data. We only receive basic information from the orders which are required to ship the products.

10. ACCESS PERSONAL INFORMATION

If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.

Additionally, if you are a European resident we note that we are processing your information in order to fulfill contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above.

11. HOW WE PROTECT YOUR / OUR DATA

Our website services are located at OVH. OVH is a French cloud computing company that offers VPS, dedicated servers and other web services.
 

In all OVH datacentres, access is strictly monitored. To avoid any intrusions or risks, each perimeter is secured with barbed wire fences. The area is also monitored by constant video surveillance and motion detection sensors. Activity both within and outside of the datacentres is monitored and recorded on secure servers, with surveillance teams working on site, 24/7.

In order to control and monitor access to the OVH premises, strict security procedures have been put in place. Each staff member receives a RFID name badge, which is also used to restrict their access. Employee access rights are reassessed regularly, according to their remit. To access the premises, employees must hand in their badges for verification before passing through the security doors.

The datacenters have an even higher level of protection, as only authorized personnel can gain entry. OVH installations are strictly for our own use.

Read more from here OVH Data Security

 

12. REQUIRED DISCLOSURE

Viking Lab Oy will not disclose the customer(s) information, except if it is demanded by you or where it is required by law. When government(s) make a lawful demand for our customer information from Viking Lab Oy. Viking Lab Oy will only release specific data what has been requested.

13. DATA RETENTION

When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.

14. MINORS

The Site is not intended for individuals under the age of 13.

15. CHANGES

We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.

16. CONTACT US

For more information about our privacy practices, if you have questions, noticed any errors at biofrost.fi website or if you would like to make a complaint, please contact us by e-mail at office@biofrost.fi or by mail using the details provided below so we can fix them.

Viking Lab Oy
Mikkolantie 9
33370, Ylöjärvi
Finland
Phone: +358 44 0221422
E-mail: office@biofrost.fi
Company registration number: FI26181268

GET IN TOUCH

Location

Kuukuja 12
33420 Ylöjärvi
Finland

Contact Us

Phone : +358 20 735 3160

Email : heikki@vikinglab.fi

Company

Viking Lab Oy
VAT FI26181268

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